Terms & Conditions

Payment options

For all online orders, we accept credit card payments. All prices are quoted in good old Australian dollars. One day soon, I hope to also be able to quote online for New Zealand dollars too, so watch this space!


Let’s Steep Tea is delivering anywhere within Australia. We are using a reliable courier company called Sendle and they will deliver within Australia and internationally. As we are starting out we are currently just delivering within Australia but if you are interested in international delivery, please contact us at info@letssteeptea.com and we will work something out.

We have a flat rate for all parcels between 50-500 grams; Within Brisbane the flat rate is $6.95 and the flat rate for all national orders is $8.50. Remote parcel deliveries are charged a flat rate surcharge of $13 on top of the standard national order, e.g for up to 500 grams shipping would be $21.50.

All orders received before 11:00am local time, we will aim to process and send out to you by the following day. Any orders received after 11:00am will take two working days to process and be sent. All orders received from Friday 11:00am – Monday 11:00am will be processed and sent out the following Tuesday.

Returns, exchanges and refunds

Should you wish to return your purchase, just send back your unopened item within 14 days of purchase, we can provide an exchange or refund.. The cost of sending the items back to Let’s Steep Tea will be yours, but any cost of sending a replacement back to you will be Let’s Steep Tea’s. Once your unopened item is received, and the condition of the item is checked, it will be refunded in full, minus shipping costs. If the unopened item is damaged a refund may be denied. Refunds will be processed promptly and payment made in the same way the original payment was made.

If there are any problems with your order, let’s chat about it, you can email: info@letssteeptea.com with your concerns. If you could be in contact within 30 days of purchase that would be appreciated.

Credit card security

Let’s Steep Tea does not store any credit card information on our website or database. We use Stripe which sends your details directly to the bank for payment and processing. No credit card data is stored or held by Let’s Steep Tea.

Privacy and security of information

Let’s Steep Tea takes your privacy and security seriously and will seek to ensure the privacy and security of your personal information which is submitted to this website safe. We use the latest industry standard 128-bit SSL encryption to make sure your information is securely transmitted to our servers. Let’s Steep Tea will not knowingly provide any third parties with your personal details, except for when this is required to complete your order. Your basic contact information is required to process and send your order, such as: your name, address, phone number, and email address. Additionally Let’s Steep Tea may collect additional information at times for example; if you give feedback, sign up to our newsletter, respond to a survey, email or change your personal details.

If for some reason Let’s Steep Tea is required to disclose certain information to a third party, this would be to comply with a legal requirement, such as a court order, legal proceedings, laws, regulations, subpoena, warrant or in response to a law enforcement request.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Website Analytics

Certain visitors to Let’s Steep Tea’s website choose to interact with Let’s Steep Tea in ways that require Let’s Steep Tea to gather personally-identifying information. The amount and type of information that Let’s Steep Tea gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive Let’s Steep Tea updates via email, we collect their emails. In each case, Let’s Steep Tea collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with letsteeptea.com. Let’s Steep Tea does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Like most website operators, Let’s Steep Tea collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Let’s Steep Tea purpose in collecting non-personally identifying information is to better understand how Let’s Steep Tea’s visitors use its website. From time to time, Let’s Steep Tea may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Let’s Steep Tea also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Let’s Steep Tea only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.